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Individual departmental or functional managers must take ownership and responsibility for success and achieving defined strategic initiatives. However, to maximize organizational effectiveness, managers must be able to work with each other to achieve common goals.
To be effective, the following six principles apply:
1. Accountability must be at the forefront of every initiative. Employees want to be held accountable and willing to accept responsibility if they are given the necessary training, information, and the organization encourages empowerment.
2. Minimize trust and empowerment through supervision. Don’t micromanage. Workers will accept more responsibility if management isn’t constantly looking over their shoulders. This encourages innovation and creativity, but requires effective communication.
3. Managers must function more as facilitators and leaders. Coaching is a set of skills that all managers must train to improve team management. Regular performance discussions must be strictly scheduled and maintained.
4. Performance management and performance measurement are key contributors to improving team management. Objectives should be measurable and specific. Creating scorecards is an effective tool to improve team performance.
5. The exchange of information and effective communication are essential. Teams must have unrestricted access to all relevant information. If you can’t trust someone on the team, then they shouldn’t be on the team.
6. Managers’ skill sets should be continually reviewed and updated to allow them the opportunity to adopt new skills specifically related to coaching and mentoring. The role of the manager must be redefined for the team environment and an emphasis on the servant leadership style (“The Lead Wolf” model) is essential. (Email [email protected] for a copy of the Lead Wolf leadership model)
Organizations that maximize success embrace the concept of “Team Leadership” and their managers are trained to lead group problem-solving sessions that maximize collaboration across functional units. A forum exists to educate and train managers on the issues and concerns of other functional departments. Communication remains at the “Grown Up” level and there is an explicit understanding of respect throughout the culture of the organization. This feeling of mutual respect, trust, and maturity becomes the foundation for teamwork and problem solving.